Help - SwissPost
Current disruption
No current disruption.
Report disruption
CHF 0.08/min. from landline phones within Switzerland
Monday to Friday
7.30 a.m.–6 p.m.
Saturday
8 a.m.–12 noon
Alternative courses of action in the event of service
Are you encountering problems accessing the online service or are there disruptions? In this section, you can find alternative courses of action.
Glossary
section:A
Accompanying documents for international letters
Alternative action for this function
The accompanying documents can be obtained from post offices and filled in manually.
Address maintenance online
Alternative action for this function
There is currently no alternative available for the “Address maintenance online” service. For all queries, please contact our customer service on +41 58 386 67 67, or by e-mail at: address-maintenance@swisspost.ch (from Monday to Friday 8 a.m. – 12 noon, and 1.30 p.m. – 5 p.m.).
section:C
Calculate prices and Calculate Standard prices
Alternative action for this function
Unfortunately no alternative is currently available for this function.
Collect domestic parcels for return
Alternative action for this function
Unfortunately no alternative is currently available for this function.
Cost manager
Alternative action for this function
Unfortunately no alternative is currently available for this function.
Create PP impression
Alternative action for this function
Unfortunately no alternative is currently available for this function.
Create waybill (on account)
Alternative action for this function
Postpone less urgent items to the following day, if possible.
Alternatively, the “Create waybill (payment in cash)” online service can be used. In this case, you cannot pay by invoice.
Create waybill (payment in cash)
Alternative action for this function
Unfortunately no alternative is currently available for this function.
section:D
Dispatch list for newspapers
Alternative action for this function
Please complete the following form and hand it over to Swiss Post together with the consignments: form no. 268.01
Domestic express shipping labels
Alternative action for this function
Postpone less urgent items to the following day, if possible. Label urgent items with reserve barcodes. If there are no reserve barcodes available, hand over to the nearest Swiss Post acceptance point. The system disruption must be communicated to Swiss Post staff when handing over the item so that the additional fee usually payable is not charged.
For services that include mandatory data submission (e.g. cash on delivery), the preparation of labels, and hence the dispatch, must be postponed.
Note:
If the items are labelled by a post office or distribution base, a search for these items may only be carried out using the public consignment tracking service (i.e. there are no signature or parcel images available).
Domestic letter franking
Alternative action for this function
Postpone less urgent items to the following day, if possible. Label urgent items with reserve barcodes. If there are no reserve barcodes available, hand over to the nearest Swiss Post acceptance point. The system disruption must be communicated to Swiss Post staff when handing over the item so that the additional fee usually payable is not charged. If you require a “DataTransfer delivery note” for your items, this can be requested and filled out at the post office counter.
For services that include mandatory data submission (e.g. cash on delivery), the preparation of labels, and hence the dispatch, must be postponed.
Note:
If the items are labelled by a post office or distribution base, a search for these items may only be carried out using the public consignment tracking service (i.e. there are no signature or letter images available).
Domestic parcels shipping labels (Business customers)
Alternative action for this function
Postpone less urgent items to the following day, if possible. Label urgent items with reserve barcodes. If there are no reserve barcodes available, hand over to the nearest Swiss Post acceptance point.
For services that include mandatory data submission (e.g. Evening delivery), the preparation of labels, and hence the dispatch, must be postponed.
Note:
If the items are labelled by a post office or distribution base, a search for these items may only be carried out using the public consignment tracking service (i.e. there are no signature or parcel images available).
Domestic parcels shipping labels (Private customers)
Alternative action for this function
Postpone less urgent items to the following day, if possible. Drop off urgent consignments at your nearest Swiss Post acceptance point.
section:E
e-Recruiting
Alternative action for this function
Unfortunately no alternative is currently available for this function.Edit collection note
Alternative action for this function
If there is an interruption to EL-WEP, please contact Swiss Post Customer Service to place your order. Orders made via Customer Service generally cost CHF 3, but are billed only in combination with services that are subject to a charge. If there is an interruption to EL-WEP, the customer can choose to waive the charge for phone orders.
Express forwarding order
Alternative action for this function
You can request your preferred service at your post office.
section:I
IncaMail
Alternative action for this function
Unfortunately no alternative is currently available for this function.
International information
Alternative action for this function
The “Premium prices and information by country” online service also works without a login, but will not include any individual price information when accessed in this way.
Issue delivery authorization
Alternative action for this function
Unfortunately no alternative is currently available for this function.
section:L
Letters dispatch list
Alternative action for this function
Please complete the following forms and hand them over to Swiss Post together with the consignments:
- For domestic and international consignments -> Emergency mailing list addressed letter mail
- For DataTransfer and partial deliveries -> Substitute receipt
Locations and opening hours
Alternative action for this function
Unfortunately no alternative is currently available for this function.
Login Customer Center
Alternative action for this function
Unfortunately no alternative is currently available for this function.
section:M
Mailing guide
Alternative action for this function
Unfortunately no alternative is currently available for Mailing Guide. Information, tips and check lists for direct marketing can be found at www.swisspost.ch/directpoint.
Manage authorizations
Alternative action for this function
You can request your preferred service at your post office.
Manage P.O. Box
Alternative action for this function
You can request your preferred service at your post office.
Manage sub-address
Alternative action for this function
You can request your preferred service at your post office.
My consignments
Alternative action for this function
Unfortunately no alternative is currently available for this function.
section:O
Order barcodes & shipping labels
Alternative action for this function
You can request your preferred service at your post office.
Order collection
Alternative action for this function
Please order the collection by calling 0800 825 800.
Order Dispoboxes
Alternative action for this function
Please contact Swiss Post Customer Service.
Order empty containers
Alternative action for this function
Unfortunately no alternative is currently available for this function. In urgent cases or for any queries, please contact the LGBS hotline (e-mail: leergebinde@swisspost.ch / tel.: 058 386 54 74).
Order forms & brochures (DocuCenter)
Alternative action for this function
You can request your preferred service at
yourpost office.Order GEO data
Alternative action for this function
Unfortunately no alternative is currently available for this function.
section:P
pick@home
Alternative action for this function
Unfortunately no alternative is currently available for this function.
PickPost and My Post 24
Alternative action for this function
Unfortunately no alternative is currently available for this function.
postauto.ch/en
Alternative action for this function
For information about PostBus, please call PostBus Customer Service on +41 (0) 848 818 818 (CHF 0.08/min.) from Monday to Friday, 7 a.m. – p.m., Saturday and Sunday: 9 a.m. – 5 p.m., Graubünden 7 days / 24 hours a day
PostBus Contact Form
Alternative action for this function
Please call PostBus Customer Service on +41 848 818 818 (CHF 0.08/min.) from Monday to Friday, 7 a.m. – 7 p.m., Saturday and Sunday: 9 a.m. – 5 p.m., Graubünden 7 days / 24 hours a day.
PostBus Lost property service
Alternative action for this function
Please call PostBus Customer Service on +41 848 818 818 (CHF 0.08/min.) from Monday to Friday, 7 a.m. – 7 p.m., Saturday and Sunday: 9 a.m. – 5 p.m., Graubünden 7 days / 24 hours a day.
PostBus Online timetable
Alternative action for this function
Please check the timetable at www.sbb.ch/en.
PostCard Creator
Alternative action for this function
Unfortunately no alternative is currently available for this function.
We would be more than happy to answer any questions about our service
Post CH Ltd
Customer Service
Wankdorfallee 4
3030 Berne
0848 000 025
postcardcreator.ch@swisspost.chpostshop.ch
Alternative action for this function
Unfortunately no alternative is currently available for this function.
PromoPost Manager
Alternative action for this function
PromoPost Manager cannot currently be used. Household figures can be viewed or prices calculated in the PromoPost Quick Calculator (https://promopost.post.ch/PPM/ppm-client-qcpublic/qc/kampagneneckdaten). Distribution lists created in Quick Calculator can be exported using the Excel icon. As soon as PromoPost Manager is available again, the distribution list can be imported into an order. For urgent orders or questions, please contact your customer advisor or Customer Service (tel.: 0848 888 888).
PromoPost Quick Calculator
Alternative action for this function
Unfortunately no alternative is currently available for this function.
Purchase SuisseID
Alternative action for this function
Unfortunately no alternative is currently available for this function.
section:R
Receive consignments
Alternative action for this function
Unfortunately no alternative is currently available for this function. Alternatively, you can scan the items, record them in an Excel table and upload them to “Receive consignments” at a later stage.
Is the “Consignment No.” column empty? Then continue working as normal with “Scanning upon receipt”. The missing data will automatically be added during a subsequent delivery. Important: Do not execute the “Close and archive consignments” function until the missing data has been added.
Request special delivery
Alternative action for this function
Please ask for a special delivery by calling 0800 825 800.
section:S
Search for postcode
Alternative action for this function
Alternatively, you can obtain information from Customer Service or your nearest post office (link to location search). You can also search online using the postcode and/or place name.
SecureData
Alternative action for this function
Unfortunately no alternative is currently available for this function.
Send advance notice of letter mail
Alternative action for this function
Unfortunately no alternative is currently available for this function.Shipping documents for GLS parcels
Alternative action for this function
Postpone less urgent items to the following day, if possible. For urgent items, please call our Customer Service on 0848 858 686.
section:T
Temporary forwarding
Alternative action for this function
You can request your preferred service at your post office.
Track consignments
Alternative action for this function
Use the “Track consignments” public access to search for your consignment numbers: www.swisspost.ch/trackandtrace. Otherwise, please try again later. For urgent queries, please contact Customer Service (tel.: 0848 888 888).
Transmit shipping data (DataTransfer)
Alternative action for this function
Consignments can be processed as usual if DataTransfer malfunctions. The data is transferred by the customer to Swiss Post as normal, where it is further processed internally until the disruption has been resolved. The DataTransfer reports are also sent. Notification services should not be used, however, as the corresponding data will not be transferred on time and cannot be executed by Swiss Post. New PickPost registrations cannot be processed and identified by the PickPost point. PickPost should thus be deactivated in the sender’s online shop during the interruption.
section:V
View franking system account
Alternative action for this function
Please contact the IFS Hotline on 0800 850 300.
View invoices
Alternative action for this function
Unfortunately no alternative is currently available for this function.
View logistics key figures
Alternative action for this function
Unfortunately no alternative is currently available for this function.
View processing statement
Alternative action for this function
Unfortunately no alternative is currently available for “View parcel statistics”.
section:W
web service “Barcode”
Alternative action for this function
Postpone less urgent items to the following day, if possible. Label urgent items with reserve barcodes. If there are no reserve barcodes available, hand over to the nearest Swiss Post acceptance point. The system disruption must be communicated to Swiss Post staff when handing over the item so that the additional fee usually payable is not charged.
If the “Barcode” web service fails, no BLN consignments can be sent. The relevant data cannot be sent to Swiss Post and the payment collected thus cannot be assigned to the sender.
Note:
If the items are labelled by a post office or distribution base, a search for these items may only be carried out using the public consignment tracking service (i.e. there are no signature or parcel/letter images available). Furthermore, only the first and last barcode number are available. As a result, these items cannot be linked with the orders in the customer’s own system.
web service “My Post 24 / PickPost”
Alternative action for this function
During an interruption to the “My Post 24 / PickPost” web service or DataTransfer, no new PickPost registrations can be processed and identified by the PickPost point. PickPost should thus be deactivated in the sender’s online shop during the interruption.
web service “Track consignments”
Alternative action for this function
You can activate a message and refer your customers to www.swisspost.ch/trackandtrace.
WebStamp
Alternative action for this function
You can request your preferred service at your post office.