Help - SwissPost

Postpone less urgent items to the following day, if possible.

Alternatively, the «WebStamp» or «EAD Mobile» online services can be used.

There is currently no alternative available for the “Address maintenance online” service. For all queries, please contact our customer service on +41 58 386 67 67, or by e-mail at: address-maintenance@swisspost.ch (from Monday to Friday 8 a.m. – 12 noon, and 1.30 p.m. – 5 p.m.).

Unfortunately no alternative is currently available for this function.

Unfortunately no alternative is currently available for this function.

Unfortunately no alternative is currently available for this function.

Unfortunately no alternative is currently available for this function.

Postpone less urgent items to the following day, if possible.

Alternatively, the “Create waybill (payment in cash)” online service can be used. In this case, you cannot pay by invoice.

Unfortunately no alternative is currently available for this function.

Please complete the following form and hand it over to Swiss Post together with the consignments: form no. 268.01

Postpone less urgent items to the following day, if possible. Label urgent items with reserve barcodes. If there are no reserve barcodes available, hand over to the nearest Swiss Post acceptance point. The system disruption must be communicated to Swiss Post staff when handing over the item so that the additional fee usually payable is not charged.

For services that include mandatory data submission (e.g. cash on delivery), the preparation of labels, and hence the dispatch, must be postponed.

Note:

If the items are labelled by a post office or distribution base, a search for these items may only be carried out using the public consignment tracking service (i.e. there are no signature or parcel images available).

Postpone less urgent items to the following day, if possible. Label urgent items with reserve barcodes. If there are no reserve barcodes available, hand over to the nearest Swiss Post acceptance point. The system disruption must be communicated to Swiss Post staff when handing over the item so that the additional fee usually payable is not charged. If you require a “DataTransfer delivery note” for your items, this can be requested and filled out at the post office counter.

For services that include mandatory data submission (e.g. cash on delivery), the preparation of labels, and hence the dispatch, must be postponed.

Note:

If the items are labelled by a post office or distribution base, a search for these items may only be carried out using the public consignment tracking service (i.e. there are no signature or letter images available).

Postpone less urgent items to the following day, if possible. Label urgent items with reserve barcodes. If there are no reserve barcodes available, hand over to the nearest Swiss Post acceptance point.

For services that include mandatory data submission (e.g. Evening delivery), the preparation of labels, and hence the dispatch, must be postponed.

Note:

If the items are labelled by a post office or distribution base, a search for these items may only be carried out using the public consignment tracking service (i.e. there are no signature or parcel images available).

Postpone less urgent items to the following day, if possible. Drop off urgent consignments at your nearest Swiss Post acceptance point.

If there is an interruption to EL-WEP, please contact Swiss Post Customer Service to place your order. Orders made via Customer Service generally cost CHF 3, but are billed only in combination with services that are subject to a charge. If there is an interruption to EL-WEP, the customer can choose to waive the charge for phone orders.

You can request your preferred service at your post office.

Unfortunately no alternative is currently available for this function.

The “Premium prices and information by country” online service also works without a login, but will not include any individual price information when accessed in this way.

Unfortunately no alternative is currently available for this function.

Please complete the following forms and hand them over to Swiss Post together with the consignments:

• For domestic and international consignments -> Emergency mailing list addressed letter mail
• For DataTransfer and partial deliveries -> Substitute receipt

Unfortunately no alternative is currently available for this function.

Unfortunately no alternative is currently available for this function.

Unfortunately no alternative is currently available for Mailing Guide. Information, tips and check lists for direct marketing can be found at www.swisspost.ch/directpoint.

You can request your preferred service at your post office.

You can request your preferred service at your post office.

You can request your preferred service at your post office.

Unfortunately no alternative is currently available for this function.

You can request your preferred service at your post office.

Please order the collection by calling 0800 825 800.

Please contact Swiss Post Customer Service.

Unfortunately no alternative is currently available for this function. In urgent cases or for any queries, please contact the LGBS hotline (e-mail: leergebinde@swisspost.ch / tel.: 058 386 54 74).

You can request your preferred service at your post office.

Unfortunately no alternative is currently available for this function.

Unfortunately no alternative is currently available for this function.

Unfortunately no alternative is currently available for this function.

For information about PostBus, please call PostBus Customer Service on +41 (0) 848 818 818 (CHF 0.08/min.) from Monday to Friday, 7 a.m. – p.m., Saturday and Sunday: 9 a.m. – 5 p.m., Graubünden 7 days / 24 hours a day

Please call PostBus Customer Service on +41 848 818 818 (CHF 0.08/min.) from Monday to Friday, 7 a.m. – 7 p.m., Saturday and Sunday: 9 a.m. – 5 p.m., Graubünden 7 days / 24 hours a day.

Please call PostBus Customer Service on +41 848 818 818 (CHF 0.08/min.) from Monday to Friday, 7 a.m. – 7 p.m., Saturday and Sunday: 9 a.m. – 5 p.m., Graubünden 7 days / 24 hours a day.

Please check the timetable at www.sbb.ch/en.

Unfortunately no alternative is currently available for this function.

We would be more than happy to answer any questions about our service

Post CH Ltd
Customer Service
Wankdorfallee 4
3030 Berne
0848 000 025
postcardcreator.ch@swisspost.ch

Unfortunately no alternative is currently available for this function.

PromoPost Manager cannot currently be used. Household figures can be viewed or prices calculated in the PromoPost Quick Calculator (https://promopost.post.ch/PPM/ppm-client-qcpublic/qc/kampagneneckdaten). Distribution lists created in Quick Calculator can be exported using the Excel icon. As soon as PromoPost Manager is available again, the distribution list can be imported into an order. For urgent orders or questions, please contact your customer advisor or Customer Service (tel.: 0848 888 888).

Unfortunately no alternative is currently available for this function.

Unfortunately no alternative is currently available for this function. Alternatively, you can scan the items, record them in an Excel table and upload them to “Receive consignments” at a later stage.

Is the “Consignment No.” column empty? Then continue working as normal with “Scanning upon receipt”. The missing data will automatically be added during a subsequent delivery. Important: Do not execute the “Close and archive consignments” function until the missing data has been added.

Please ask for a special delivery by calling 0800 825 800.

Alternatively, you can obtain information from Customer Service or your nearest post office (link to location search). You can also search online using the postcode and/or place name.

Unfortunately no alternative is currently available for this function.

Postpone less urgent items to the following day, if possible. For urgent items, please call our Customer Service on 0848 858 686.

You can request your preferred service at your post office.

Use the “Track consignments” public access to search for your consignment numbers: www.swisspost.ch/trackandtrace. Otherwise, please try again later. For urgent queries, please contact Customer Service (tel.: 0848 888 888).

Consignments can be processed as usual if DataTransfer malfunctions. The data is transferred by the customer to Swiss Post as normal, where it is further processed internally until the disruption has been resolved. The DataTransfer reports are also sent. Notification services should not be used, however, as the corresponding data will not be transferred on time and cannot be executed by Swiss Post. New PickPost registrations cannot be processed and identified by the PickPost point. PickPost should thus be deactivated in the sender’s online shop during the interruption.

Please contact the IFS Hotline on 0800 850 300.

Unfortunately no alternative is currently available for this function.

Unfortunately no alternative is currently available for this function.

Unfortunately no alternative is currently available for “View parcel statistics”.

Postpone less urgent items to the following day, if possible. Label urgent items with reserve barcodes. If there are no reserve barcodes available, hand over to the nearest Swiss Post acceptance point. The system disruption must be communicated to Swiss Post staff when handing over the item so that the additional fee usually payable is not charged.

If the “Barcode” web service fails, no BLN consignments can be sent. The relevant data cannot be sent to Swiss Post and the payment collected thus cannot be assigned to the sender.

Note:

If the items are labelled by a post office or distribution base, a search for these items may only be carried out using the public consignment tracking service (i.e. there are no signature or parcel/letter images available). Furthermore, only the first and last barcode number are available. As a result, these items cannot be linked with the orders in the customer’s own system.

During an interruption to the “My Post 24 / PickPost” web service or DataTransfer, no new PickPost registrations can be processed and identified by the PickPost point. PickPost should thus be deactivated in the sender’s online shop during the interruption.

You can activate a message and refer your customers to www.swisspost.ch/trackandtrace.

You can request your preferred service at your post office.